Refund & Cancellation Policy
01Overview
This policy explains how you can cancel an order or request a refund for a product or service purchased through the Platform.
02Cancellations
Cancellation requests are considered only if made within 7 days of placing the order. If the order has already been handed to the seller for shipping, or is already out for delivery, we may not be able to cancel it — in that case, you can choose to reject the product at your doorstep.
03Perishable items
We do not accept cancellations for perishable items such as flowers or food. However, a refund or replacement can be arranged if you can show the delivered product's quality was not as expected.
04Damaged or defective items
Report damaged or defective items to our customer service team within 7 days of receiving the product. The request is processed once the seller has reviewed and confirmed the issue at their end.
05Product not as described
If a product doesn't match what was shown on the site or doesn't meet your expectations, let our customer service team know within 7 days of delivery. We'll review your complaint and get back to you with a decision.
06Manufacturer warranty items
For products that come with a manufacturer's warranty, please raise warranty-related complaints directly with the manufacturer.
07Refund timeline
Approved refunds are processed within 7 days of approval.